Terms of service

GetOnIt and GOI are trading names of Rapidez Internet Solutions Limited (“we”, “us”), a company registered in England and Wales, company number 13185548, registered office 124-128 City Road, London, EC1V 2NX, United Kingdom.

By buying a GetOnIt plan you agree to these terms, our fair use policy and our price list. Before you pay we give you a contract summary with the key facts. How we handle your data is in our privacy policy.

GetOnIt is sold to consumers aged 18 or over, for personal use in the UK.

GetOnIt is a mobile virtual network: your service runs over a UK host network, with 4G and 5G coverage across England, Scotland, Wales and Northern Ireland. Coverage and speed depend on where you are, how busy the network is and your phone. We do not promise a minimum speed.

GetOnIt is eSIM only. Your phone must support eSIM and be unlocked. You can check your phone on our compatibility page. We email your eSIM once your line is set up; it is also in your account.

Every plan includes unlimited calls and texts to standard UK numbers and the monthly data allowance of the plan you choose. What is and is not included — including roaming — is in our price list.

You pay for your first month when you sign up, and that month starts on the day your eSIM goes live, not the day you pay. We store your card securely with Stripe and charge it for each following month on your renewal date — the same day of the month your line went live (or the last day of a shorter month). We never charge a renewal before your line has gone live. We email you three days before each renewal. All prices include VAT.

If a renewal payment fails, your line pauses until the month is paid. We tell you by email and try your card again each day for 3 days. If it still has not gone through, your plan ends. You can pay for a new month from your account at any time to switch your line back on — same account, same eSIM.

You can move to a different plan from your account. The change starts on your next renewal date, at the new plan’s price. There are no mid-month charges or refunds for changing plan.

You can cancel any time from your account. Your line keeps working until the end of the month you have paid for, and we do not charge you again. We do not refund the rest of a month you have already paid for, except within the 14-day cooling-off period.

You also have 14 days from the day you order to change your mind. How that works, and how much you get back, is in our cancelling and refunds policy.

Keeping your number when you leave? Ask for your PAC from your account (under Number) before your plan ends. Once your line has ended, the number may not be recoverable.

You can bring your existing UK number to GetOnIt with a PAC from your current provider (text PAC to 65075 from your old phone — it is free). Enter it in your account and we move your number on the date you choose. Moving a number to GetOnIt ends your contract with your old provider for that number.

Plans are for personal use. You must not use the service for anything unlawful, to send spam or nuisance calls, to resell it, or in equipment that generates traffic continuously (such as SIM boxes). Unlimited data is subject to our fair use policy.

We may suspend or end your service if you break these rules, if we reasonably suspect fraud, or if a law or the network requires it. Where we can, we will warn you first.

Every paying GetOnIt customer is a member of the GetOnIt Club while their plan is active. Club perks, events and offers are extras on top of your mobile service: we will publish the terms for each one when we offer it, and they can change or end. The Club is not part of the price you pay for your plan.

Keep your phone and account secure. If your phone is lost or stolen, tell us straight away through your account or the help chat so we can protect your line. If you change phone, you can ask for a new eSIM from your account.

We may update these terms or our prices. If a change is not to your benefit, we will email you at least one month before it takes effect, and you can cancel without penalty before then. Because plans are monthly with no minimum term, you can always leave at the end of any month.

We will provide the service with reasonable care and skill. If something goes wrong that is our fault and we cannot put it right, you may be entitled to a price reduction or refund under the Consumer Rights Act 2015. Nothing in these terms affects your legal rights as a consumer.

Nothing here limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Otherwise we are not responsible for losses that were not foreseeable, or for business losses — this service is sold to consumers for personal use.

If you are unhappy, tell us — our complaints code explains how we handle it and how to take it to an independent ombudsman if we cannot sort it out.

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.

Use the help chat on any page, open a ticket from your account, or email team@getonit.club.